Real answers.From your store.

Auto-detected multilingual support

Your Dutch customer writes Dutch. Your German customer gets German.

No manual language switching. No separate setups per market. The agent detects the customer’s language automatically and replies naturally — while your knowledge base stays in one canonical setup.

• Automatic language detection on every message — zero customer effort.
• English, Dutch, German, French, and Spanish supported natively.
• Handoff to human agents includes detected language and full transcript.

Automated returns — no manual work

Returns handled cleanly, every time. No vague replies, no wrong timelines.

When a customer asks about returning an item, the agent checks your policy, confirms eligibility, and sends the return label steps — without your team lifting a finger.

• Policy window checked automatically — 30-day, 14-day, or custom rules.
• Return reason captured via chat and logged to your backend.
• Refund timeline communicated accurately from your configured policy.

Built-in performance analytics

See exactly what your AI agent is doing — and how well.

Real-time dashboards show resolution rates, response times, ticket deflection, recommendation engagement, and proactive scenario performance. Know what is working, fix what is not, and expand the surfaces that convert.

• Resolution rate, deflection %, and avg response time — updated live.
• Recommendation clicks, proactive impressions, and workflow outcomes in one control plane.
• Per-topic breakdown: orders, returns, products, and custom intents.

Merchant-controlled recommendation engine

Decide exactly which products get recommended — and why.

The recommendation engine runs on your data. Pin trending products, set affinity rules, add manual boosts for promotions, cap recommendation slots, and exclude items you never want surfaced. Full control, no guesswork.

• Trending engine surfaces high-velocity products automatically — updated every hour.
• Affinity rules match products to buyer profiles based on purchase and browse history.
• Manual boosts, exclusions, and slot limits let you control every placement.
• Recommendation analytics show impressions, clicks, CTR, and conversion by strategy.

Growth surfaces beyond the widget

Turn strong recommendation sessions into public pages people can share.

Growth pages reuse the same catalog, recommendation, and assistant logic as the widget. Publish shareable advisor pages, AI wishlists, and a public store assistant page without rebuilding your storefront.

• Shareable product advisor pages for comparison and word-of-mouth discovery.
• AI wishlist pages for gifting, team buying, and save-for-later journeys.
• A public store assistant page for traffic that starts outside the widget.

Knowledge base you fully control

The agent answers from your approved content — nothing more, nothing invented.

Upload your return policy, shipping FAQ, sizing guide, and warranty terms. The agent reads only what you approve. No hallucinated answers. No policy violations.

• Upload PDF, plain text, or paste content directly — no coding needed.
• Draft / approved workflow: the agent ignores unapproved sources.
• Per-source visibility: see exactly which document answered each question.

Instant response, every time

Your customer types. The agent answers in under 2 seconds.

Intent detection, data lookup, language matching — all happen before the typing indicator disappears. Customers get a real answer, not a ticket number.

• Intent classification on every message: orders, returns, products, policies.
• Multilingual auto-detection — replies in the customer's language automatically.
• Average first response under 2.1 seconds, 24 hours a day, 365 days a year.

Proactive commerce

Twenty scenarios that surface the right message at the right moment.

The assistant reads session signals — page type, viewed products, browsing depth, cart state, funnel stage, and short fast-path dwell — then decides when to engage. Cooldown rules and do-nothing gates prevent message fatigue.

• Twenty scenarios across V1 and V2, including decision assist, soft exit catch, cart insight, idle resume, inline FAQ, and confidence booster.
• Fast-path PDP logic can surface product FAQ first, then fall back to confidence-building facts when no FAQ exists.
• Full merchant control — per-scenario toggles, presets, cooldowns, and analytics.

Explore proactive scenarios →